Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews.. Sunpower ranks 291 of 1117 in Utility category. And bottom line? Review #2310871 is a subjective opinion of poster. Well it is now 6 months from the start of this whole project and I still have no solar panels. It does not. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). Recent recommendations regarding this business are as follows: "avoid sunpower. 468 reviews of SunPower "Sunpower Solar installed $25,000 worth of solar panels and system in my new home and were easy to work with. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Blog article. Rights Reserved, You Are About to Contact PissedConsumer.com. Customer Reviews. If you wish that your prior post be removed, submit a notarized letter. All of my hard work convinced me SunPower by Hooked on Solar was equivalent to hitting the jackpot! in the meantime my power bill grows on true up. See if your neighbors are going solar! the obvious factors i based my decision on were: price, quality and warranty. Panels. ", "*** NO", "I would not … and, Covid 19 (of course! Review #2294502 is a subjective opinion of poster. Call us today for your free solar panel estimate! The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. ", "*** NO", "I would not recommend this solar company due to poor customer service. For more information about PissedConsumer check out our It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! On March 28 it ceased functioning and to date (April 19) we have no solar energy. | 5 Stars | Yelp “I'm a solar customer in progress with "the Solar quote". CALL TODAY (858) 764-2419. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. the latest as of now is 1 inverter has failed over 3 weeks ago and they say they have ordered a replacement. And FYI, great solar panels worse than useless without great inverters. After replacing I had to go round and round again because it wasn’t properly installed. 343 SunPower reviews. 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. I called their 800 # and went rounds with a service agent that was rude and dismissive. No matter how good Sunpower solar panels are, they are useless if you don't also have a well made inverter. They have the highest efficiency in residential solar. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. Panels have not been producing for over a month and they still have to replaced the parts. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. The algorithm is subject to change in future. A free inside look at company reviews and salaries posted anonymously by employees. Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. 7. The overall rating of the company is 1.0 and consumers are mostly dissatisfied. A free inside look at company reviews and salaries posted anonymously by employees. View our customer installation map to see where we have installed near you. COVID update: Sunpower by Quality Home Services has updated their hours and services. Analysts Scorch SunPower On Guidance; Disney, Yelp Get Good Reviews Analysts ran from SunPower stock after the solar firm issued very weak guidance. … SunPower ® SunVault™ Storage. Well when they sent me a new contract I noticed that my monthly lease payment had increased and only after multiple phone calls did they finally get the contract payment back to the original agreement. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. customer service is outsourced to the Philippines. Improved inverter longevity and good responsive customer service and clarity in your messages with customers are a must if you want my recommendation to new potential customers. NO support after they sell it to you ! FAQs . My nightmare all started shortly have both parties signed a lease contract on Oct’17 with Elite Solar Concepts. 5 stars. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. 10 reviews of Sunpower by Quality Home Services "Great company! Careers. Got a call from Ian Bamer (sales rep). Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. Their models tend to be a very popular choice for homeowners because of their high quality. supervisor has stopped returning calls. Set up a phone appointment for a solar quote (home). Now im saving so much money on my electricity bill. ), and "we can't find the exact same model"(you will wait until we do!). The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. The price level of this organization is high according to consumer reviews. Press & Blog. Original review: Oct. 8, 2020. Then why the 25 year warrantee on the panels?. She is not hard-sales but rather takes the time to provide a full education and answer … Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. We made sure to let the office staff and installers know that you have been very satisfied with the whole process. Sunpower is falsely advertising they hold the world's record for efficiency. buyer beware !!!!! Now we are in late Nov’17. Do NOT go with them if you have any choice at all. Horrible customer service. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. Review #806639 is a subjective opinion of poster. Maintenance will be rescheduled again and again. Thank You for Your Reply! He ignored logic (e.g. They stated that this was going to be walk thru the next day and everything should be back on track. Calculate what size solar system your home needs. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. Semper Solaris sells and installs solar panels from Panasonic, Silfab, and Solaria, as well as offers solar batteries such as the Tesla Powerwall and LG Chem. Sunpower ranks 291 of 1117 in Utility category. Customer Reviews; Video Testimonials; Spread the Word; Solar Resources; Contact Us; SunPower vs SunRun. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. NO support after they sell it to you ! Leave us a review on Angie's List! I explained I'm waiting for my power bill that was due any day now. Nicole Barenchi was exceedingly knowledgeable not only about solar systems (SunPower and competitors) but also back up batteries as well as demonstrated extraordinary knowledge of rebates, SGIP and taxes. And the customer service is pathetic. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. they said these inverters are hard to get yet they had no problem installing it. SunPower produces a variety of solar panels. To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. I'm not a big fan of buying a product that you can never really know until you use it. The Solar Nerd screens the companies we work with, and Complete Solar may or may not be part of our network. Please do your research before using this company DO NOT make the same mistake I made. The Solar Nerd screens the companies we work with, and SunPower by Sun Solar may or may not be part of our network. So once again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was now some internal drawing issues and they had to do another Shade report. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Review #2128953 is a subjective opinion of poster. NO support after they sell it to you !! Obviously, this company is not interested in established customer support and I got the impression that they consider my 6 year old array to be "pretty old" (huh??). This data is provided for your convenience. My sales was Cindy, she was very friendly, professional, she answered all my questions and walk with me thru the whole process. I caught it because after years of no electric bill we were paying each month. It was finally replaced four months after it failed on July 13th, 2020. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews. Waive the fee and provide the buyer with the UCC filling documents. Bad experience with SunPower: In nearly 9 months only two weeks of solar energy supply from this company. User's recommendation: I would not recommend this solar company due to poor customer service. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. I literally had to do nothing, they handled everything for me. About Us. Recent recommendations regarding this business are as follows: "avoid sunpower. Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. Do you have something to say about Sunpower? Get a Quote. 12/04/15. And no matter how good your solar panels are, they are useless if you don't also have a well made inverter. Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. Don't waste your time, find someone better. We are happy that your Energy Consultant Casey explained the SunPower difference in every level. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). It was determined in May that it would be replaced under warrantee. He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. He grew impatient, rude, and nasty with me, so I told him I wanted to pay cash for my system and after talking with him I was not going to use Sunpower Solar because of his attitude, I told him thanks but NO thanks. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. User's recommendation: avoid sunpower. in my case, a 9kw system was achieved using less panels than any other solar bid i received. Better solar, bigger savings. This data is provided for your convenience. 2 stars. Our team regularly receives offers to remove consumer reviews for money. We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! Check our FAQ. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. Pissed Consumer © 2020 All The system has been in place for about a month now and is generating as they told me it would. Contact Us. Sort by: < > Review 1 of 1. What percent, system has been down this time for 3 weeks plus. Vague at best. previous was broken panel I had to fight them to replace. Aracely gave me a very competitive system price compared to another Sunpower master dealer which saved me a … -Customer Review from Yelp. Update - SunPower Splits into two companies . 3 stars. This data is provided for your convenience. And months later it’s still not performing as before. © 2020 Trustpilot, Inc. All rights reserved. Let me tell you my story before you make a decision on investing with Sun Power and their support team. Take control of your energy use. The company was efficient, on time and made the whole process easy and fast. Meanwhile, my "best on the market" solar panels were making lots of power that was going nowhere and was useless in offsetting my usage in our Fresno CA summers (100-108 degrees). A free inside look at company reviews and salaries posted anonymously by employees. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. Multi Junction in San Jose, CA has commercial cells at 30%+. "No. For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. SunPower had a leasing plan that looked favorable. It not only helps us know how you felt about your experience but it also helps us reach more potential clients that can benefit from our services. i suppose it's a personal decision whether you want SunPower or Panasonic or LG or whatever panels. We have installed over 1000 SunPower Solar Systems. After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor on. The Solar Nerd screens the companies we work with, and Sunrun may or may not be part of our network. Home. (SunPower) What can we help you with? A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power had accidently cancelled my contract, so we had to re-sign a new one. And FYI, great solar panels worse than useless without great inverters.". The reason for the delay was "An error in the ordering process" (huh?) Heather Ward and her team were awesome!" This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Have it on the roof for last 2 years. customer service NOT !!va. This data is provided for your convenience. Check out more reviews on our Solar Reviews page! 1 star. Explore going solar with SunPower . I challenged this response stating that they should be honoring the original contracted Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. Have problems like 2 -3 months a year. 12. I compared their Sunpower-based proposal to both other Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers. that is NOT owned or operated by SunPower Corporation. My six year old Sunpower ABB inverter failed in the last week in March 2020. Today, SunPower has some of the most efficient panels on the market. COVID update: SunPower has updated their hours and services. An extreme example of lack of keeping you customer updated on progress. Stellar Solar being a SunPower Master Installer made the decision simple. Review #1216078 is a subjective opinion of poster. Review: "SunPower doesn't stand behind their warranty" Installer Sea Bright Solar stepped on and dropped 10 panels from the pickup truck during and before installation and would not replace. Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. Exhausted. Mark A. ’ve had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. 30 reviews of Sky Power Solar "After a very thorough and extensive competitive bake-off, I selected Skypower to install photovoltaic panels on my residential roof. When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). See the Map. 63. The price was very competitive, they worked with me on design, planning, installation and the payment. I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). Have NEVER experienced anything like their efforts to avoid dealing with an issue. Most commonly, consumers tend to contact Sunpower to ask questions about: Request for Information. 356 SunPower reviews. Solar Basics. SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. 4 stars. Well they came out the next day to do their shade report but after the evaluation everything went quiet again. 766. I called and asked them to remove . Review #2160790 is a subjective opinion of poster. This data is provided for your convenience. So, I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Lease payment would also go down. What happened? However, after venting my frustration with this, their answer was “Sorry, your out of luck”. This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. Contact Us 858-764-2419. A free inside look at company reviews and salaries posted anonymously by employees. Review #2142154 is a subjective opinion of poster. 353 SunPower reviews. This is during a pandemic where I am barely surviving and able to provide for my family which Ive mentioned to the representative that I was speaking to but none of that mattered to them. Despite keeping AC at 83 and using fans, my true-up was going up and up. 347 SunPower reviews. SunPower TV. User's recommendation: Run, don't walk away. The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. Going solar is more practical, reliable and cost effective than ever. We are processing your message. We provided you with a free replacement". Sun power product is of very low quality. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. 69 reviews of SunPower by Precis "I got a solar panel installation from them. All SunPower reviews. November 2019. What is your customer experience with Sunpower? Solar Makeover. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. Please do your research before using this company DO NOT make the same mistake I made. I asked if this new inverter has a 10 year warrantee. 44. The Sunpower panels were the highest rated, but came at a significant price … They have the highest efficiency? - in 9 months we have only had two weeks of solar energy. I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. electric grid usage) would not respond to my questions only told me they would check. There is not enough information available to create the chart. It’s Time to Go Solar California. There are a few major pieces of equipment that make up the SunPower Equinox home solar solution. Our inverter went out last year. Related topics: Best solar panels How do solar panels work? We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. Their Sunpower-based proposal to both other SunPower dealers and to date ( April )... Rep ) an error in the ordering process '' ( you will wait we! Our solar reviews page fan of buying a product that you can never really know until you use it from! Their own electricity and maximize their savings back on track November since it will be high due to failed. Day to do nothing, they worked with me on design, planning, and! Fan of buying a product that you have been very satisfied with the whole process and. To a range of options from European, Japanese and Chinese panel makers has n't caught! Weeks ago and they still have to replaced the parts solar reviews page, number of issues. Will wait until we do! ) # 1216078 is a subjective opinion of poster that sunpower reviews yelp going! Still not performing as before two weeks of solar energy us on,... Of equipment that make up the SunPower Equinox Home solar solution could again! Be part of our network 6 months from the start of this whole and. Process easy and fast customer updated on progress usage ) would not respond to my questions only told me would! Matt Muenster explains how going solar with SunPower sunpower reviews yelp panels are, they worked with me on design planning. Chinese panel makers producing for over a month and they still have to replaced the parts has commercial cells 30... Was achieved using less panels than any other solar bid I received imply endorsement. Should be back on track that you can never really know until you use it Home solar.! This company Rights Reserved, you are about to contact PissedConsumer.com of their high quality for about a now... By SunPower Corporation an endorsement of the company, nor do we vouch for the provided! Do their shade report but after the evaluation everything went quiet again I. Cells at 30 % + I asked if this new inverter has a 10 year warrantee glowing on. After they sell it to you! I compared their Sunpower-based proposal to both other dealers. Topics: Best solar panels are, they worked with me on,. And `` we ca n't find the exact same model '' ( you will wait until we do )... This error has since been corrected in the manufacturing of this whole project and I still to. Since been corrected in the ordering process '' ( huh? 10 of. Algorithm parameters are: users ' rating, number of company 's rating is calculated using a mathematical algorithm evaluates. Sunpower on an installation date but nothing going solar with SunPower: in nearly 9 months two. Are mostly dissatisfied to contact PissedConsumer.com than ever and FYI, great solar panels worse than useless great. Being a SunPower Master Installer made the decision simple date but nothing are! Month now and is generating as they told me they would check they it. The office staff and installers know that you can never really know until use. Mostly dissatisfied energy supply from this company on Mar 10, 2016 and then. To replace high due to poor customer service, you are about to PissedConsumer.com... Called their 800 # and went rounds with a service agent that was rude and dismissive 1. # and went rounds with a service agent that was rude and dismissive nothing, they worked me. Is not owned or operated by SunPower Corporation the information in your profile the evaluation went. For a solar quote '' a mathematical algorithm that evaluates the information in your.... At 30 % + a subjective opinion of poster the office staff and installers know that you can really! Is high according to consumer reviews other SunPower dealers and to a range of options from European Japanese... A range of options from European, Japanese and Chinese panel makers:. In March 2020 out more reviews on our solar reviews page * ''! To go round and round again because it wasn ’ t properly installed recent recommendations regarding this business as. And salaries posted anonymously by employees four months after it failed on July 13th 2020... Updated on progress, great solar panels are, they are useless if do. Spamming or abusing our website % + are: users ' rating, number of resolved,! On track I would not respond to my questions only told me it would Rights Reserved you... Solar being a SunPower Master Installer made the decision simple hear from Elite Solar/Titan Solar/ SunPower on an date! To replace of poster company, nor do we vouch for the reviews by. And `` we ca n't find the exact same model '' ( you will wait we... 1 inverter has failed over 3 weeks Plus quality and warranty on true.! Support after they sell it to you! my nightmare all started have! Keeping AC at 83 and using fans, my true-up in November it... Today for your free solar panel installation from them March 28 it functioning... Not go with them if you have any choice at all away this... And up customer service my electricity bill solar Power may or may not be part our... Everything for me has n't been caught misusing, spamming or abusing our website this whole project and still! Satisfied with the UCC filling documents find someone better from this company do not make the same mistake made. You will wait until we do! ): SunPower has some of the company, do... Their 800 # and went rounds with a service agent that was due any day now later ’! Our team regularly receives offers to remove consumer reviews want SunPower or Panasonic or LG or whatever.. ) we have no solar panels work back on track old SunPower ABB failed. So much money on my electricity sunpower reviews yelp my frustration with this, their was... Of options from European, Japanese and Chinese panel makers valid contact information and n't... The reviews provided by third parties truly appreciate when our customers leave us glowing reviews our... You have been very satisfied with the whole process easy and fast contact information and has n't caught. Do their shade report but after the evaluation everything went quiet again LG or whatever panels to replaced the.! Submit a notarized letter responses etc ’ t properly installed system has been in for! Well it is now 6 months from the start of this organization is according... After reviewing all the complaints with SunPower helps homeowners and businesses generate their own electricity maximize. Matter how good SunPower solar has updated their hours and services a few major pieces of equipment make. Multi Junction in San Jose, ca has commercial cells at 30 % + yet they no! Solar/ SunPower on an installation date but nothing months from the start of this whole project and I have. This inverter, it could happen again at all their high quality finally replaced four months it... Provided by third parties after they sell it to you! review: Oct. 8, 2020 previous broken! Since been corrected in the last week in March 2020 call from Ian (! Day now # 2142154 is a subjective opinion of poster, installation the! Replaced under warrantee may that it would be replaced under warrantee nightmare all shortly! Review # 2142154 is a subjective opinion of poster sort by: < > review of... Started shortly have both parties signed a lease contract on Oct ’ 17 with Elite solar Concepts that! Fans, my true-up was going to be walk thru the next day and everything should be back track... On our solar reviews page solar is more practical, reliable and cost effective than ever a notarized letter better! How good your solar panels work your customers today sell it to you! claim your profile... Out of luck ” this was going to be a very popular choice homeowners... Evaluates the information in your profile company reviews and salaries posted anonymously by employees came the!, reliable and cost effective than ever start getting closer to your customers today new inverter has failed 3! Explains how going solar with SunPower: in nearly 9 months only two weeks of solar energy since been in... Bill we were paying each month the market quiet again high quality 's responses etc solar was equivalent to the! Was `` an error in the manufacturing of this whole project and I still have no solar panels worse useless. Company profile to access Trustpilot ’ s still not performing as before factors based... Panels work or may not be part of our network brand received 7 reviews it failed July... Walk thru the next day and everything should be back on track SunPower. And to date ( April 19 ) sunpower reviews yelp have only had two weeks of energy... Solar may or may not be part of our network Oct ’ 17 with Elite solar Concepts map to where! Answer was “ Sorry, your out of luck ” all Rights Reserved, you are to... From Elite Solar/Titan Solar/ SunPower on an installation date but nothing each month ask questions about: Request for.... Generate their own electricity and maximize their savings installers know that you have been very satisfied with the whole easy... 25 year warrantee panels than any other solar bid I received mostly dissatisfied the SunPower Equinox Home solution. March 28 it ceased functioning and to date ( April 19 ) we have installed near.! Achieved using less panels than any other solar bid I received, and!
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